Client Services Manager

YTKO provides innovative, award-winning business and finance support for start-ups and for growth-ambitious SMEs in both the public and private sector.  We are now looking for exceptional people including a Client Services Manger as part of a significant expansion of our team in the Cambridge and Peterborough region.

Our Client Services Manager will have a range of responsibilities and sit at the heart of the project team do what it takes to further the success of the project and of YTKO. The key function of this role is to support the team to deliver agreed contractual activity and outputs on time and on budget. You will develop and manage relationships and procurement frameworks with suppliers and play an active role in accurately monitoring systems and processes, looking for opportunities to make improvements to increase efficiency. 

You will be required to deliver an excellent level of service at all times to clients, subcontractors and funders,  as well as building and maintaining strong working relations with a range of key stakeholders. 

Strong organisational skills are required to effectively coordinate the delivery schedules for the team and preparing materials for workshops and meetings. You will be responsible for the collection, checking and accurate recording of project and client data onto our CRM system.

As the Client Services Manager, you will be able to establish respect and trust with a wide range of staff and stakeholders at all levels, with the ability to deal with a range of personalities. You’ll be confident with first class interpersonal skills, sensitivity, persuasiveness, clarity, passion and diplomacy. 

You’ll be an enthusiastic, outgoing, cheerful kind of person who thrives in a fast-paced environment, with demonstrable skills to lead, motivate and empower the team to excel in their work, and open to learning from other projects and the wider YTKO team, you’ll be focused on surpassing our project goals.

You’ll be enthusiastic, highly motivated, confident and articulate, but also have an eye for detail when working on the CRM system and collating evidence.  You’ll really enjoy being part of a cohesive, focused team and be driven by achieving high quality results. A real self-starter with initiative, drive and entrepreneurialism is required for this role, you will be ready to roll up your sleeves and do what it takes to further the success of the project and of YTKO.

If this sounds like you, please visit www.ytko.com/vacancies to download and complete our application form and equal opportunities and sending them to us.  There is no closing date, we will interview and make appointments as soon as we find excellent candidates.

The YTKO Group is an equal opportunity employer, and positively welcomes applications from all candidates fulfilling the job requirements, regardless of race, age, gender, sexual orientation, religion or disability.

Location:
Cambridge/Peterborough

Salary:
£34,000

Contract:
Full-time, permanent. Initially home-based then a combination of home and office working.

Closing Date:
December 31, 2020 12:00 am

Download Application Form

Download the Job Description - Client Services Manager, Cambridge/Peterborough

Download Equal Opportunities Form

Please send completed applications to:
cambridgeshirejobs@ytko.com